IT Operations Lead

Job Summary

We are seeking for an IT Operations Lead to manage and develop an IT support team across 3 sites (2 offices and 1 warehouse), oversee IT operations, asset lifecycle management, network infrastructure, and security standards. You will be responsible for setting priorities, workload distribution, and performance standards while maintaining management-level access to critical systems and ensuring the company's IT infrastructure remains secure and aligned with business growth.

Key Responsibilities

1. Team & Operations Management

• Manage and develop an IT support team across 3 sites (2 offices and 1 warehouse), setting priorities, workload distribution, and performance standards for each location

• Set standards and processes for IT support operations covering hardware, software, peripherals, IP phones, and access control, while monitoring team execution and service quality regularly

1. Asset, Procurement & Vendor Management

• Define and oversee the full IT asset lifecycle process from procurement planning, delivery, and tracking through to retirement, ensuring the team executes accurately

• Plan and recommend device specifications based on job roles and operational requirements, while managing the IT budget and controlling costs across all sites

• Coordinate directly with vendors for software licenses, network equipment, hosting, and domain management, including existing maintenance contracts and handling warranty claims or repair assessments directly

1. Network & Infrastructure

• Design, configure, and maintain network infrastructure across all 3 sites, with the ability to evaluate and recommend appropriate solutions, tools, and equipment that best fit the company's operational needs

• Maintain management-level access to critical systems including AD, Firewall, CCTV, and network devices, reviewing and approving any changes to network configuration or infrastructure

1. Standards, Security & Documentation

• Establish IT policies, security standards, and SOPs while overseeing the team's execution and ensuring all documentation is accurate and up to date

• Oversee IT security practices and long-term hardware planning to ensure the company's systems remain secure, up to date, and aligned with business growth

Qualifications

• 3+ years of IT experience with at least 1 to 2 years in a supervisory role

• Solid understanding of network infrastructure including LAN/WLAN, firewall, DNS, and DHCP, with basic familiarity with cloud platforms such as AWS, GCP, or Azure

• Experience managing IT assets and software licenses across multiple sites

• Proficiency in Windows/Mac environments and Active Directory

• Vendor management and IT procurement experience

• Clear communication with both technical staff and non-technical stakeholders

Mizuhada Group Co., Ltd.

1875 One Bangkok Tower 3, 10th Floor, Rama IV Road, Lumphini, Pathum Wan, Bangkok 10330

For more information, please contact recruitment@mizuhada.com