IT Operations Manager
- Drive end-to-end resolution of incidents, service requests, and operational issues
- Manage and prioritize ticket queues to ensure timely closure within SLAs
- Coordinate with application, infrastructure, and vendor teams for issue resolution
- Act as the central point for Day 2 issue triage and coordination
- Ensure incidents are properly diagnosed, resolved, and documented
- Support root cause analysis (RCA) activities and ensure follow-up actions are executed
- Monitor and reduce recurring incidents through proactive actions
- Ensure availability and stability of applications and infrastructure systems
- Monitor system performance, logs, and alerts to detect issues early
Job Requirements:
- Minimum3 years’ experience.in IT operations / support management
- Strong hands-on experience in incident and ticket management environments
- Ability to coordinate across applications, infrastructure, and vendor teams
- Familiarity with ITIL processes and service management tools
- Experience in critical or 24/7 operations environments