IT Operations Manager
On
behalf of our client, we are seeking a highly skilled (IT Operations Manager) for
overseeing the daily operations, availability, and performance of the
organization’s IT infrastructure, systems, and technical support functions.
Responsibilities:
- IT
Infrastructure – Oversee servers, networks, firewalls, backups, and hardware to
ensure system reliability, performance, and preventive maintenance.
- Helpdesk
Leadership – Supervise IT support team, enforce SLAs, resolve incidents
quickly, and provide user training/documentation.
- Security
& Compliance – Implement cybersecurity policies, monitor data protection,
ensure audit compliance, and manage disaster recovery.
- Project
Collaboration – Support ERP (SAP B1), C#.NET applications, and integrations;
ensure infrastructure readiness and assist in rollouts.
- Vendor
& Assets – Manage IT vendors, negotiate agreements, track assets, and
oversee procurement and retirement of equipment.
- Policies
& Documentation – Develop/update IT policies, maintain infrastructure
documentation, and standardize processes (ITIL best practices).
Requirements
- Bachelor’s
degree in IT, Computer Science, or related field.
- Minimum
5+ years in IT operations, infrastructure, or system administration.
- Strong
knowledge of servers, networks, firewalls, virtualization, and backups.
- Experience
managing helpdesk/support teams.
- ERP
knowledge (SAP Business One preferred).
- Familiarity
with SQL servers, AD/O365, and security tools.
- Strong
communication, problem-solving, and leadership skills.
- ITIL
certification or equivalent is an advantage.