IT Operations Manager (Data Centre)
Salary: RM 10,000 – RM 12,000 per month
We are partnering with a carrier-neutral data centre operator serving hyperscale and enterprise customers in a search for an IT Operations Manager (Data Centre) to manage IT infrastructure and support services at its Johor facility, supporting reliable, secure and high-performance operations. Based in Johor, Malaysia.
Responsibilities
Lead and develop the on-site IT operations team, including NOC engineers and IT support technicians, and manage shift rosters to maintain 24/7 coverage.
Oversee the on-site IT estate across the facility, covering LAN/WAN networks, routers, switches, firewalls, servers, storage, backup and monitoring platforms.
Run the Network Operations Centre (NOC), providing round-the-clock monitoring of IT systems, network performance and customer circuits, and managing escalation of IT incidents and outages.
Deliver remote-hands and smart-hands IT support to colocation customers, ensuring requests and work orders are completed on time, professionally and with accurate documentation.
Build and maintain IT service management frameworks covering incident, change, problem and service request processes, aligned with ITIL best practice.
Safeguard the facility's IT security posture, including network segmentation, access control, firewall rule management and patch management, in line with ISO 27001 requirements.
Own the Data Centre Infrastructure Management (DCIM) and monitoring platforms, providing accurate real-time visibility of rack power, capacity, connectivity and environmental data.
Manage cross-connect and interconnection services, including installation, patching and documentation of customer cross-connects, dark fibre and carrier circuits.
Coordinate with DC operations and engineering teams on structured cabling, power and cooling capacity planning to support customer onboarding, expansions and infrastructure changes.
Manage IT vendor relationships across ISPs, network carriers, hardware OEMs and managed service providers, reviewing SLA performance and escalating shortfalls.
Develop, maintain and test IT disaster recovery and business continuity plans, ensuring backup, replication and failover systems are operational and regularly tested.
Prepare and present regular IT operations reports to the Director, Data Centre Operations, covering availability, incident trends, SLA performance, capacity utilisation and project status.
Requirements
Bachelor's degree in Information Technology, Computer Science, Network Engineering or a related discipline.
Minimum 6-8 years of progressive IT operations experience, including at least 3 years in a leadership or management role within a data centre, colocation or critical infrastructure environment.
Strong technical expertise in network infrastructure (routing, switching, BGP, OSPF, VLANs, firewalls) and server and storage systems in a data centre context.
Hands-on experience managing NOC operations, IT incident management and customer remote-hands and smart-hands service delivery.
Proficiency with DCIM platforms, monitoring tools (Zabbix, PRTG, Nagios or equivalent) and IT service management platforms (ServiceNow or equivalent).
Working knowledge of cross-connect services, dark fibre, carrier interconnects and meet-me-room (MMR) operations.
Solid understanding of cybersecurity principles, network segmentation, access control and ISO 27001 compliance in a data centre environment.
Familiarity with the ITIL framework and IT service management best practice, with experience in IT disaster recovery planning, backup systems and business continuity testing.
Strong leadership and team management skills, able to run a 24/7 shift-based technical team and drive accountability and continuous improvement. Good written and verbal English, with Bahasa Malaysia or Mandarin advantageous.
Industry certifications such as CCNP, CCIE, CompTIA Network+ or equivalent are preferred, as is ITIL Foundation certification.
Interested candidates may email your resume to:
Natasha Ngiam
natasha@onesevenc.com
EA License No: 23S2032 | R26161763