IT Operations Manager

We're partnering with a leading Sydney organisation looking to bring on an IT Operations Manager on a 3-month contract with potential to extend. A hands-on role leading a small support team through an office relocation and a new phone system rollout, while keeping day to day operations running smoothly.

The Opportunity

• Lead the technology side of an office move, coordinating setup and getting the new site operational
• Deliver a new cloud phone system rollout, including configuration, migration and user onboarding
• Onboard and oversee an external managed service provider taking on network support
• Manage a small helpdesk team, setting priorities and supporting their development
• Keep BAU support running while project work is underway
• Act as the escalation point for complex technical issues across the business

What We're Looking For

• Background as a Technical Operations Leader or L3 Engineer
• Comfortable working hands-on while managing a small team
• Experience delivering office relocations, system rollouts or similar infrastructure projects
• Exposure to cloud telephony platforms such as RingCentral, 8x8, Teams Phone or Zoom Phone
• Experience coordinating external vendors or managed service providers