IT Operations Manager

The IT Operations Manager leads day-to-day IT operations and employee technology support across a mixed Windows and Apple (macOS) environment. The role ensures that systems, networks, endpoints, and cloud services are reliable, secure, and aligned with business needs. The manager leads a team that includes a security analyst, system administrators, and a helpdesk technician. Additional responsibilities include Microsoft 365 administration and licensing, SOC 2 compliance, and infrastructure modernization, including the planned transition from on-premises Active Directory to Microsoft Entra ID and Microsoft Intune.