IT Operations Manager

Salary: £60,000 - 65,000 per year

Requirements:

• Strong experience operating a modern Microsoft technology environment
• Comfortable combining hands-on technical work with service ownership and stakeholder management
• Experience across Microsoft 365
• Experience across Entra ID / Azure AD
• Experience across Intune and Autopilot
• Experience across Windows endpoint management
• Experience across Identity and Access Management
• Experience across MFA and Conditional Access
• Experience across joiner, mover and leaver processes
• Experience across ITSM and service delivery
• Experience across MSP / outsourced technology provider management
• Experience across asset and SaaS management
• Experience across information security controls
• Experience with ISO 27001 or similar security frameworks
• Experience with automation of IT processes

Responsibilities:

• Own the day-to-day corporate IT environment across Microsoft 365, Entra ID, Intune and Windows endpoints
• Manage the complete device lifecycle through Intune and Autopilot, including configuration, compliance, applications, procurement and secure disposal
• Manage identity and access processes across joiners, movers and leavers
• Administer MFA, Conditional Access, group-based access and privileged access controls
• Take ownership of the corporate IT service model, including SLAs, escalation processes, service quality and knowledge management
• Manage MSP and technology supplier performance and hold external partners accountable for service delivery
• Coordinate IT incidents, recurring problem analysis and appropriate escalation
• Support the operation of corporate security controls and maintain evidence for ISO 27001
• Help the organisation prepare for future SOC 2 requirements
• Maintain accurate SaaS, licensing, asset and access records
• Identify duplicated, unused, unmanaged or potentially high-risk technology across the business
• Use Power Automate, Microsoft Graph, scripting and integrations to automate repetitive operational work
• Develop useful operational metrics covering service performance, access, devices, SaaS and security
• Continually identify opportunities to simplify processes and improve the employee technology experience

Technologies:

• AI
• Azure
• Support
• ITSM
• Microsoft 365
• Security
• Windows
• Office 365
• Cloud

More:

We are a high-growth FinTech based in Nottingham, operating at the forefront of AI innovation across financial services. As we continue to scale internationally, we are offering a hands-on IT Operations Manager role with real autonomy to shape a secure, scalable and well-run technology operation. We provide flexible working, a private pension, healthcare scheme and bonus, alongside strong career progression and internal training. The salary for this role is up to £65,000.

last updated 34 week of 2026