IT Operations Manager
Summary
Leads the internal IT support team at The Community Group, a Lawrence, MA nonprofit running schools and childcare programs, keeping Microsoft 365, Google Workspace/Classroom, Windows/Chromebook/iPad endpoints, and Meraki networking running for staff across multiple sites while coordinating with external IT partners and vendors.
The Community Group (TCG) is a private non-profit organization, based in Lawrence, MA whose mission is to create, manage, and nurture high-quality programs focused on education and related services that support families. TCG was founded in 1970 as the Community Day Care Center of Lawrence, a preschool with an enrollment of 20 children, since inception we have grown to an agency that manages: a successful charter public school, education and care programs dedicated to the healthy development of infants, toddlers, preschoolers, and school-age children, a robust out-of-school time enrichment program, resources that facilitate access to early education and care for families, including a Child Care Resource and Referral program, and a training and workforce development program to help shape the next generation of educators.
About the Department
The IT support team serves staff across TCG's Business Office, education and childcare programs, out-of-school time sites, Community Day Charter Public School, Child Care Circuit Resource and Referral office, and the Training and Workforce Development team. IT services cover, but are not limited to: Microsoft 365, Google Classroom and Workspace, Windows and Chromebook endpoints, iPad iOS endpoints, networking and network management (via Meraki Dashboard and hardware), and the agency's core business applications. The IT support team handles daily requests from staff at multiple locations throughout Lawrence, and works alongside Business Office shared services colleagues on account provisioning, purchasing, and compliance. This role coordinates with TCG's external IT partner, which provides engineering, security, and project support, and with technology vendors and carriers. The position also carries TCG-side coordination for on-site support including site moves and new site build-out.
Role Summary
The IT Operations Manager leads The Community Group's internal technology support team, so that staff across the agency's programs and sites have technology they can rely on. This role contributes to TCG's mission by keeping the systems that educators, family-facing staff, and the Business Office depend on running dependably, and by building the internal capability to resolve problems quickly. This is a full-time, exempt position that reports directly to the Chief Administrative Officer.