IT Operations Network Systems Manager

Position Purpose:

The Network Systems Manager is responsible for the leadership, strategy, and operational execution of the Network Systems Department across Andrew Wommack Ministries and Charis Bible College. This role provides technical leadership, team management, and strategic planning to ensure the organization's infrastructure is secure, reliable, and aligned with ministry objectives. The Network Systems Manager leads a team and is accountable for performance, project delivery, and continuous improvement of infrastructure services across multiple domestic and international locations.

The ideal candidate demonstrates strong leadership, operational discipline, technical depth, and the ability to collaborate effectively with IT leadership and ministry stakeholders. Due to the nature of this role, the ideal candidate will be a graduate of Charis Bible College, understand the ministry's vision, and have experience supporting a large, multi-site, or international organization.

Essential Duties:

• Manage all IT Network System-related needs, initiatives, and operations for AWM and Charis Bible College
• Lead, mentor, and develop the Network Systems team to ensure high performance and professional growth.
• Manage hiring, onboarding, training, and staff development.
• Ensure availability, performance, and reliability of core infrastructure services.
• Manage enterprise environments: LAN/WAN/Wi-Fi, server and cloud infrastructure, storage and backups, disaster recovery, identity and access management, telephony, and collaboration systems.
• Ensure monitoring, alerting, proactive maintenance, patch management, and maintain documentation and architecture diagrams.
• Lead infrastructure projects from planning through implementation.
• Partner with IT leadership to develop technology roadmaps and strategic initiatives.
• Ensure projects are properly scoped, resourced, and delivered on time.
• Provide regular project updates to the Director of IT Operations.
• Identify opportunities for infrastructure improvements and modernization.
• Participate in long-term planning for global IT expansion.
• Develop and maintain standards, procedures, and operational workflows.
• Establish and maintain SLAs for infrastructure services.
• Improve operational efficiency through automation and standardization.
• Ensure proper incident management and root cause analysis.
• Drive continuous improvement within Network Systems operations.
• Maintain infrastructure security standards and best practices.
• Oversee vulnerability management and remediation.
• Participate in security audits and risk assessments.
• Ensure proper access controls and identity management practices.
• Other tasks as needed.