IT Operations Specialist (82111)
Centurion is proud to be a leading provider of comprehensive healthcare services to correctional facilities, state hospitals, and community mental health centers nationwide.
We are currently seeking a full-time IT Operations Specialist to join our Regional Office located in Boise, Idaho.
Essential Duties:
• Applying system analysis techniques to resolve technical problems with computer hardware, software, mobile devices, and telecommunication systems
• Triaging and resolving Tier 1 and 2 requests and developing an understanding of the tier escalation process
• Effectively testing fixes to ensure issues have been adequately resolved
• Performing post-resolution follow-ups to ensure problem resolution
• Fully documenting all pertinent end user identification data, including name, department, and contact information, and ensuring that all resolution notes are entered appropriately
• Configuring, maintaining, testing, and documenting IT Operations applications and knowledge base materials
• Documenting and monitoring incident and work requests per departmental procedures
• Solving complex problems independently or collaboratively with IT colleagues
• Answering, evaluating, and prioritizing incoming requests for assistance
• Fulfilling routine communication requirements, including system documentation and status reporting
• Utilizing the ticketing system to document and manage client requests and issues
• Providing training to end users as needed on any supported Microsoft technologies or contract-specific applications
• Following and adhering to simple and complex instructions, including Standard Operating Procedures
• Creating and updating procedural documentation
• Reviewing and evaluating new technology and make recommendations for use within IT, Corporate, and the company as a whole
• Maintaining a willingness and ability to travel
• Maintaining flexibility for weekend and/or holiday work as needed
• Other duties as assigned