IT Operations Specialist

We always do the right thing, the right way.

Job Title: IT Operations Specialist

Job ID: US006104-2516

Location: Haverhill, MA (On Site)

Department: IT

Reports To: Senior Manager IT

Job Type: Full-Time

Compensation: $35/hour

Summary:

As an IT Operations Specialist, you will primarily be responsible for handling the full lifecycle of IT components on both the user network (wired and wireless) and the IoT network. Endpoints requiring management include desktops, laptops, printers, tablets/mobile, monitors, O.T. systems, test equipment, VOIP equipment, virtual meeting platforms, and IoT devices such as smart TVs and timeclocks. In addition, this position requires a cybersecurity first mindset to ensure compliance with NIST CSF and NIST 800-171 and adherence to the Confidentiality, Integrity, and Availability (C.I.A) triad.

Leadership & Core Responsibilities:

• Provide IT support to end users
• Manage end-user devices from initial provisioning through disposal
• Fulfill IT support ticket requests
• Onboard new users
• Manage OT and test systems on the production floor
• Manage printers/print server, networked and local, and troubleshoot printing issues
• Install and maintain end-user software
• Manage IoT devices used to support production floor activities
• Implement new system features to support end user requests such as deploying virtual desktop solutions and mobile apps
• Collaborate with SysAdmin to ensure GPOs are correctly configured
• Troubleshoot data integrity and system availability issues
• Provide ERP support - end user and application server/db server
• Provide cybersecurity audit support

Position Requirements:

Education & Technical Qualifications

• Education: Bachelor’s degree in Computer Science, IT, or equivalent experience preferred
• Experience: At least 3 years of experience in an IT Helpdesk Tier 2 or higher role
• Industry Domain: NIST CSF
• Regulatory Compliance: US Person

Certifications & Competencies:

• Systems Proficiency:
• Google Workspace
• Microsoft Active Directory
• Microsoft EntraID
• Windows Server and Windows 11
• Windows HyperV
• Windows Virtual Desktop
• Loftware printing solution
• Vulnerability Scanning and Remediation
• Tanium Unified Endpoint Management and Security
• JAMF
• DUO
• Epicor ERP and Visual ERP
• Core Competencies:
• CompTIA A+
• ISACA Cybersecurity Fundamentals or equivalent
• Tech-side manner and the ability to communicate in non-technical language
• Network and label printer administration
• Bare metal provisioning for workstations

• Windows Powershell
• Windows HyperV/VMWare/Azure Virtual Desktop
• Microsoft EntraID
• Azure fundamentals
• Transact SQL
• Mobile Device Management/JAMF
• Technical documentation experience
• You are accountable for timely and accurate IT support to end-users with ensuring minimal interruptions to end-users’ day-to-day work.
• You will collaborate across departments and sites to work on completing “big picture” IT projects, share your knowledge with others, and learn new skills from others.
• You are empowered to share innovative ideas that help us continuously improve. As a hands-on IT Operations Specialist, your daily interactions with end-users will empower you to see new ways where IT can be a facilitator and not an inhibitor.

Compensation, Benefits & Legal:

Total Rewards & Compensation

• Base Salary Range: $35/hour, based on experience and qualifications.
• Incentive Compensation: Discretionary Performance Bonus.
• Benefits & Perks: Employees receive a comprehensive benefits package featuring health coverage, 401(k) with company match, paid time off, and career development resources.

EEO Statement

Aptiv is an Equal Opportunity Employer (Minorities/Women/Protected Veterans/Individuals with Disabilities). We adhere to all federal, state, and local laws governing non-discrimination and strictly prohibit workplace harassment of any kind.