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IT Operations Specialist

IT Operations Specialist

Dalio Family Office Overview:

The Dalio Family Office (DFO) supports Barbara and Ray Dalio and their family in their ventures, investments, and philanthropic efforts under Dalio Philanthropies, which includes OceanX, Dalio Education, Endless Network, and the Beijing Dalio Foundation. The core of the DFO’s culture is built around meaningful work and meaningful relationships and the family’s commitment to giving back. The office is headquartered in Westport, CT with regional offices in New York City, Singapore, and Abu Dhabi.

Position Summary:

The IT Operations Specialist serves as a regional lead for end-user technology support, endpoint management, and identity and access administration across global workforce. This role partners with a UAE-based team to provide follow-the-sun support across multiple time zones. The role delivers hands-on support to corporate and engineering users while helping maintain the operational controls that support compliance, cybersecurity, and regulatory requirements. The position works closely with global IT and Security Engineering teams to ensure a secure, reliable, and efficient technology environment.

Day-to-day responsibilities would include a combination of the following:

  • Serve as a first point of contact for IT support, with prompt triage, resolution, and ticket hygiene.
  • Partner with UAE and Singapore-based IT colleagues to deliver consistent support across global time zones.
  • Manage the macOS endpoint environment, including provisioning, configuration, patching, compliance, and lifecycle management through Jamf; support Windows devices through Intune as needed.
  • Administer identity and access management through Okta and Entra ID.
  • Provision and deprovision access to SaaS applications, including Slack, Atlassian, Figma, and approved AI tools.
  • Enforce endpoint security standards, including encryption, MDM compliance, EDR health, and patch management; drive remediation of non-compliant devices.
  • Support secure connectivity for office and remote users, including Wi-Fi, Zscaler, Tailscale, AV/conferencing systems, and printing services.
  • Assist with IT and cybersecurity incident response activities, coordinating with Security Engineering and managed detection partners.
  • Support ISO 27001 operational controls relevant to IT operations, including access reviews, asset management, change records, and audit evidence collection. Maintain documentation to a standard suitable for audit.
  • Support vendor relationships for IT services in region, including hardware suppliers, ISPs, telephony, and software vendors.
  • Contribute to cross regional IT projects working in partnership with global IT and Security Engineering teams.
  • Produce and maintain user-facing guidance, internal runbooks, and standard operating procedures.
  • Provide white-glove support to senior leaders and support critical business events, including occasional after-hours assistance.
  • Additional duties as assigned

The ideal candidate will possess the following knowledge, skills, attributes, and values:

  • Driven to achieve excellence – high standards and expectations
  • Highly organized and reliable
  • Ability to synthesize, report, and analyze information
  • Ability to manage and drive multiple initiatives to completion
  • Proven ability to work independently with excellent judgment and discretion
  • Thrive in a fast-paced, fluid environment and be comfortable navigating ambiguity
  • Excellent written and verbal communication, with the ability to support senior stakeholders calmly and credibly under pressure.

Illustrative Benefits:

  • 100% company paid medical premiums
  • 17 company paid holidays
  • Friday summer hours
  • Monthly community happy hours
  • Hybrid work environment
  • Free catered food services for in-office days
  • Generous PTO offering
  • Casual dress code
  • 150% 401(k) match up to $7,500 and 100% match above $7,500 ($15k match limit)
  • Gym reimbursement, back up childcare services, insurance, financial, and legal services, and much more!

Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems, or related field; Or equivalent professional experience
  • 3+ years’ experience in IT operations, end-user support, or systems administration
  • Hands-on experience managing macOS environments with Jamf, including device management, patch policies, compliance reporting, and automation
  • Experience administering Okta including SSO, group-based access, lifecycle workflows, and MFA policies
  • Working knowledge of Entra ID and Microsoft 365 in a hybrid identity environment
  • Understanding of endpoint security and access controls
  • Experience supporting collaboration tooling including Slack, Zoom, Microsoft 365, and Atlassian.
  • Experience operating in a global team; comfort coordinating across time zones and supporting users remotely
  • Strong incident handling discipline, with the ability to document actions clearly enough to support audit and regulatory review.
  • Travel as required up to 15%

Preferred Qualifications

  • Experience within a fintech, financial services, or family office environment.
  • Relevant certifications such as JAMF 200, Okta Certified Administrator, Apple Certified Support Professional, CompTIA A+/Security+, or Microsoft Endpoint Administrator Associate.
  • Familiarity with ISO 27001, SOC 2, or similar compliance frameworks.
  • Experience with secure access and cloud-based productivity tools.
  • Exposure to developer tools such as GitHub or JFrog.
  • Experience supporting enterprise AI tools, including ChatGPT Enterprise, Claude, or similar platforms.

Compensation:

Compensation for the role includes a competitive salary in the range from $90,000 -$120,000 (inclusive of a merit-based bonus, dependent on years of experience, level of education obtained, as well as applicable skillset) and an excellent benefits package, including paid time off ranging from 15 to 25 days based on years of service, paid sick and safe leave, dental, vision, life and disability insurance, paid parental time off, birth mother recovery pay, sick family member pay, parental ramp back up program, gym reimbursement and generous employer match for 401k.

Please note we are unable to provide immigration sponsorship for this position.

Use of AI in the Application Process
We recognize that candidates may use AI-enabled tools to assist with resume drafting, application preparation, and interview preparation. Such use is permitted provided all submitted materials accurately reflect the candidate's own qualifications, experience, skills, and work history.
Candidates may not submit hidden instructions, embedded prompts, misleading metadata, deceptive content, code, or other materials intended to interfere with or improperly influence the Company's recruiting process or the administration of candidate applications.
Any attempt to misrepresent qualifications or improperly interfere with the recruiting process may result in disqualification from consideration.

At the DFO, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. The DFO treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • Preferred First Name optional
  • ELECTRONIC RECORD AND SIGNATURE DISCLOSURE From time to time, Marino Management, LLC and/or its subsidiaries, affiliates, other related entities, successors, and/or assigns (the “Company”, “we” or “us”) may provide you with notices, disclosures, authorizations, acknowledgements, agreements, and other documents. Described below are the terms and conditions for providing to you such documents electronically through the Greenhouse system. Please read the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to this Electronic Record and Signature Disclosure (“ERSD”), please confirm your agreement by providing your signature below. Getting paper copies At any time, you may request from us a paper copy of any record provided or made available electronically to you by us. [You will have the ability to download and print documents we send to you through the Greenhouse system during and immediately after the signing session and, if you elect to create a Greenhouse account, you may access the documents for a limited period of time (usually 30 days) after such documents are first sent to you.] After such time, if you wish for us to send you paper copies of any such documents, you may request delivery of such paper copies from us by following the procedure described below. Withdrawing your consent If you decide to receive documents from us electronically, you may at any time change your mind and tell us that thereafter you want to receive documents only in paper format. The procedure by which you must inform us of your decision to receive future documents in paper format and withdraw your consent to receive documents electronically is described below. Consequences of changing your mind If you elect to receive documents only in paper format, it will slow the speed at which we can complete certain tasks and deliver certain notices to you because we will first need to send the documents to you in paper format, and then wait until we receive from you your acknowledgment of your receipt of such paper documents. Further, you will no longer be able to use the Greenhouse system to receive documents electronically from us or to sign documents from us electronically. All documents will be sent to you electronically Unless you tell us otherwise in accordance with the procedures described herein, we will provide electronically to you through the Greenhouse system notices, disclosures, authorizations, acknowledgements, agreements, and other documents. If you do not agree with this process, please let us know as described below. Please also see the paragraph immediately above that describes the consequences of your electing not to receive delivery of the documents electronically from us. How to contact us You may contact us to let us know of your changes as to how we may contact you electronically, to request paper copies of certain information from us, and to withdraw your prior consent to receive documents electronically by emailing [email protected]. How to advise us of your new email address To let us know of a change in your email address where we should send documents electronically to you, you must send an email message to us at [email protected] and in the body of such request you must state your previous email address and your new email address. [If you created a Greenhouse account, you may update it with your new email address through your account preferences.] To request paper copies from us To request delivery from us of paper copies of the documents previously provided by us to you electronically, you must send us an email to [email protected] and in the body of such request you must state your email address, full name, mailing address, and telephone number. To withdraw your consent To inform us that you no longer wish to receive future documents in electronic format, you must email us at [email protected], and in the body of such request you must state your email, full name, mailing address, and telephone number. Required hardware and software The minimum system requirements for using the Greenhouse system may change over time. [The current system requirements are found here: System Requirements for Signing (docusign.com).] Acknowledging your access and consent to receive and sign documents electronically By signing your name below, you confirm that: • You can access and read this Electronic Record and Signature Disclosure; and you can print on paper this Electronic Record and Signature Disclosure, or save or send this Electronic Record and Disclosure to a location where you can print it, for future reference and access; and • Until or unless you notify Marino Management, LLC as described above, you consent to receive through electronic means notices, disclosures, authorizations, acknowledgements, agreements and other documents that are required to be provided or are made available to you by Marino Management, LLC during the course of your relationship with Marino Management, LLC.
  • LinkedIn Profile optional
  • Have you ever been engaged in the recruiting process, spoken to anyone about a role at the Dalio Family Office or Bridgewater Associates, or interviewed for a position? choose one
  • If "Yes", please elaborate. written answer · optional
  • Have you ever worked at or with the Dalio Family Office or Bridgewater Associates in any capacity? choose one
  • If "Yes", please elaborate. optional
  • How did you hear about the Dalio Family Office? written answer
  • Are you, a relative*, partner, or member of your household: currently employed by, having prior employment history with, and/or having any past or present affiliation** with an: asset management firm, asset management consulting firm, institutional investor (e.g., corporate or public pension fund, sovereign wealth fund/central bank, hedge fund of funds or External-Chief Investment Officer, or money management office of an endowment/foundation/family office), a broker or dealer in a trading or sales capacity, or a service provider or outside partner to Bridgewater (only if you are already aware). *Child, stepchild, grandchild, parent, stepparent, grandparent, spouse, sibling, in-law, domestic partnership, or adoptive relationship **Officially attached to or connected to an organization in volunteer, paid or non-paid, in a substantial or consultative fashion, including serving on the board of directors or governance board choose one
  • If "Yes" please elaborate including whether your organization has any current interface with Bridgewater or the Dalio Family Office? optional
  • Are you legally authorized to work in the US? choose one
  • Will you now or in the future require "sponsorship for an immigration-related employment benefit?" choose one
  • Consent to Recording choose any
  • Are you subject to any agreements that may hinder your ability to work (e.g. non-compete)? choose one

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