• Banking

• B2B up to 135 zł/h

• Hybrid work in Gdańsk/ Gdynia/ Warsaw - 2 days per week in the office

• Start ASAP/to determinate

Main Responsibilities:

• Incident & Problem Management: Own the RCA process for production incidents — diagnose, resolve, and implement preventive measures.

• Production Monitoring & Support: Continuously monitor service health and act on anomalies before they escalate into incidents.

• Deployment Execution: Trigger and oversee release deployments through CI/CD pipelines and troubleshoot failed deployments.

• Environment Oversight: Ensure stability in Pre-Production and Production environments, maintaining expected day-to-day behavior.

• Runbook & Knowledge Management: Document operational procedures and known issues to build a reliable knowledge base.

• Cross-team Collaboration: Work closely with development and platform teams to triage issues and clarify operational requirements.

• Operational Improvement: Identify pain points and propose automation to improve operational efficiency.

Key Requirements:

• 5+ years in IT operations or application support (2nd/3rd line).

• Proven experience in end-to-end incident management.

• 2+ years working within an ITIL framework.

Nice to Have:

• Experience with Helm deployments.

• Java/J2EE development background.

• Operational experience with IBM DataStage.

• Scripting skills in Bash or Python.

• Experience with Ansible.