IT Operations Specialist (Store & Office)

Responsibilities

• Support store network upgrade and SD-WAN projects, including site coordination, device preparation, deployment, testing and post-implementation follow-up

• Provide operational support for POS systems and store peripherals, including terminals, scanners, printers, payment devices and back-office equipment

• Handle daily IT incidents, service requests, hardware replacement and troubleshooting for stores and office users

• Support the rollout of group IT solutions, including testing, user acceptance, rollout preparation, user communication and post-go-live support

• Provide end-user support for desktops, laptops, mobile devices, Microsoft 365, user accounts, collaboration tools, printers and standard office applications

• Maintain IT support procedures, SOPs, rollout guides, FAQs, training materials and operational documentation

• Work with cross-functional teams and external vendors on network, connectivity, infrastructure, security and technology-related matters

• Support IT security operations, including MFA enrolment, endpoint compliance, access control and device remediation

• Log, track, prioritize and resolve support tickets in accordance with IT procedures

• Coordinate with vendors, service providers, internet service providers and hardware suppliers on troubleshooting, repairs, replacements and asset tracking

• Identify recurring issues and recommend improvements to enhance support quality, operational efficiency and user experience

Requirements

• Diploma or Bachelor's degree in Information Technology or a related discipline, or equivalent experience

• 1–2 years of experience in IT support, service desk, POS support, network support or end-user IT operations

• Fresh graduates with relevant internship experience are also welcome to apply

• Experience supporting retail stores, POS environments, store networks, office users or multi-site operations is preferred

• Familiarity with Microsoft 365, user account support, endpoint troubleshooting, ticket handling and service request management

• Basic knowledge of LAN/WAN, Wi-Fi, firewall/VPN concepts, endpoint compliance, MFA, access control, patching and antivirus

• Relevant certifications such as Microsoft, CCNA or ITIL will be an advantage

• Proficiency in both English and Chinese

We offer

• 5 days work week

• Discretionary Bonus

• Up to 22 days annual leave

• Birthday leave

• Medical & Dental benefits

• Staff Discount

• Study Sponsorship