IT Operations Support
Are you passionate about keeping IT systems running smoothly and ensuring users receive reliable technical support? Do you enjoy troubleshooting technical issues, maintaining critical infrastructure, and working in a fast-paced operational environment where no two days are the same?
We're looking for an IT Operations Associate to join our IT Operations team. In this role, you'll provide day-to-day IT support for our production environment, helping ensure business continuity by resolving technical issues, maintaining infrastructure, and delivering excellent support to internal users.
Key Responsibilities
- Provide day-to-day IT support for end users, ensuring timely resolution of incidents and service requests
- Maintain and support critical IT infrastructure, including LAN/WAN networks, wireless networks, servers, firewalls, CCTV systems, IP telephony, and access control systems
- Diagnose and resolve moderately complex hardware, software, network, and connectivity issues using established troubleshooting methodologies
- Manage incidents and requests through IT Service Management (ITSM) tools while following ITIL best practices
- Monitor system performance, identify potential issues, and proactively escalate risks to ensure business continuity
- Collaborate with internal teams to support operational projects, infrastructure improvements, and system implementations
- Contribute to the continuous improvement of IT procedures, documentation, and operational standards
- Prioritize multiple support requests while maintaining service quality and meeting operational service levels
Is This You?
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues independently
- Hands-on experience troubleshooting and configuring networking technologies, including TCP/IP, DNS, DHCP, VPNs, and network devices
- Experience using IT Service Management (ITSM) platforms such as Jira Service Management, ServiceNow, Zendesk, or similar ticketing systems
- Understanding of ITIL principles for incident and request management
- Excellent project and time management skills with the ability to manage changing priorities in a fast-paced environment
- Professional proficiency in both Bahasa Indonesia and English, with strong written and verbal communication skills
- Professional certifications such as Cisco CCNA/CCNP or MikroTik MTCNA/MTCRE/MTCRP
- Experience supporting enterprise IT environments and infrastructure
- Experience administering Windows Server and/or Linux operating systems
- Familiarity with virtualization platforms such as VMware or Hyper-V
- Exposure to cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform
- Basic understanding of endpoint security, firewalls, backup, and disaster recovery practices
Be Part of ATI's Journey
At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.
Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.
Join us and help shape the future of travel and hospitality.