IT Operations Team Leader

Salary: ₱40,000 – ₱45,000 per month

Key Responsibilities:

• Supervise, mentor, and monitor Support Engineers and their performance.

• Track KPIs, ticket SLAs, and operational metrics; identify areas for improvement.

• Manage team schedules, leaves, DTRs, payroll requirements, and operational activities.

• Ensure compliance with company policies and client SLAs.

• Coordinate with clients and internal departments to resolve operational concerns and escalations.

• Lead monthly meetings, prepare reports, and develop action plans.

• Oversee team inventory, tools, system access, and onboarding/offboarding requirements.

• Provide coaching and performance improvement support when needed.

• Administer ticketing tools and assist with technical support, user access, and data validation.