IT Partner Manager

This vacancy is open to permanent and fixed-term BAE Systems employees only. While agency workers have access to relevant permanent opportunities, this role has been designated as an internal opportunity and therefore only permanent and fixed-term employees of BAE Systems are eligible to apply.

You’re expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development.

We know there may be exceptional individual circumstances that impact this, in the first instance please discuss this with your line manager.

If you don’t feel you can talk to your Line Manager, you can contact your HRBP.

PLEASE NOTE\: Should you be invited for interview; you acknowledge that the Recruitment team will contact you and your line manager regarding your application for this opportunity.

IT Partner Manager

BAE Systems is transforming its IT Service Integration and Management (SIAM) capability to operate across a modern multi-partner environment.

As part of this transformation, the IT Partner Manager is a key role within the retained Digital Service Integrator (DSI), embedded within the Workplace service tower and focused on strengthening service outcomes by building effective relationships with strategic partners and ensuring services remain aligned with business priorities and user needs.

The role moves beyond traditional supplier management and transactional governance. Rather than managing commercial contracts, you’ll build trusted partnerships, manage partner obligations against agreed service outcomes, and foster collaborative behaviours that improve end-to-end service delivery across the SIAM environment.

Working as part of the DSI team, you’ll build strong relationships across strategic partners, using operational insight, user feedback, and governance engagement to understand how effectively services are being delivered. You’ll identify opportunities to strengthen collaboration, resolve cross-partner issues, improve partner delivery, and ensure partners collectively deliver the outcomes expected by the business.

Through trusted relationships, effective governance, and a focus on continual improvement, you’ll influence partner behaviours, strengthen accountability, and promote integrated ways of working that improve outcomes for users and the business.

Your main responsibilities as IT Partner Manager will involve\:

· Build trusted, outcome-focused relationships across strategic partners and internal service teams delivering Workplace services

· Strengthen alignment across partners delivering end-user computing, collaboration, productivity, mobility, and workplace technologies to support integrated service delivery

· Manage partner obligations against agreed service outcomes, promoting accountability and collaborative delivery across the partner landscape

· Coordinate the resolution of cross-partner and cross-service dependencies, service risks, and operational issues affecting user experience and business outcomes

· Use operational insight and user feedback to identify systemic issues, emerging risks, and opportunities to improve service performance, user experience, and partner collaboration

· Strengthen relationships that enable partners to work together effectively to deliver integrated service outcomes

· Influence governance discussions relating to partner performance, cross-service dependencies, operational effectiveness, user experience, and business outcomes

· Work alongside Procurement and IPS teams, providing operational and governance input where commercial support or contractual intervention is required

· Foster strong collaborative relationships across the wider DSI organisation to support integrated service management and continual improvement

Your skills and qualifications\:

· Experience building and managing relationships across complex partner environments

· Strong understanding of Workplace services, including end-user computing, collaboration technologies, productivity platforms, mobility, or digital workplace services

· Experience working within SIAM, IT Service Management, or complex multi-partner operating models influence across complex partner environments

· Ability to translate operational insight and user feedback into measurable service and business outcomes

· Experience identifying and managing cross-service dependencies, risks, and improvement opportunities

· Strong stakeholder management and influencing skills across business, technical, and partner communities

· Ability to improve ways of working and promote collaborative, outcome-focused behaviours

· Excellent communication, negotiation, and relationship management skills

· Understanding of ITIL service management principles and governance

· ITIL foundation certification or equivalent experience

Location\: Preston (other Shared Services locations will be considered including Frimley and Barrow)

Grade\: GG11

The Team

Reporting to the IT Partner Engagement Lead, you’ll form part of BAE Systems’ transformed DSI capability.

Embedded within the Workplace service tower, you’ll work as part of the DSI team to strengthen partner relationships, improve collaboration, and drive integrated, outcome-focused service delivery across our multi-partner environment.

Shared Services

If you’d like to make a real difference where it counts, BAE Systems is the place for you.

From keeping soldiers, sailors and pilots safe to helping countries prosper, from developing the next generation of supersonic aircraft to investing in the next generation of super-smart talent – at BAE Systems, we work together to give our customers an essential edge in protecting the things that really matter. Lives, livelihoods, ways of life.

As part of the Shared Services team, you’ll be at the heart of this endeavour – working closely with our air, maritime, land and cyber and intelligence businesses to support our customers around the world.

We are committed to supporting work life balance for all our employees and embrace a range of modern working practices, which aim to enhance flexibility for individuals whilst also enabling business performance. Flexibility provisions vary by role but include; hybrid working arrangements, flexible working patterns and shift working.

There are endless opportunities to grow at BAE Systems, and we will build upon the diversity of your experience through supporting your movement across our organisation. Our mission is to support our colleagues reach their full potential and so you’ll always find something new that will continue to inspire and provide an exciting and varied career that continues to play a crucial role in creating a secure tomorrow for generations to come.

We believe when you bring together different people and different perspectives it inspires creativity and drives innovation. It helps us fulfil our purpose and it's integral to our culture. We want everyone to be heard and respected, allowing us all to develop in an inclusive workplace and thrive together. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

We welcome applications from all suitably qualified people, who are BAE Systems employees and have been in their current role for 12 months or longer.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.