IT Process Lead , Commercial

THE GORILLA WAY

At Gorilla, our mission is to build brands people love with products we believe in alongside people we care about!

We believe in four pillars that are the driving force behind everything that we do which are Brands, Customer, Community and our People. We believe in our unique company culture and investing in the people who work here by caring about the totality of their lives which is why our core values are so important to us!

Description

THE GORILLA WAY

At Gorilla, our mission is to build brands people love with products we believe in alongside people we care about!

We believe in four pillars that are the driving force behind everything that we do which are Brands, Customer, Community and our People. We believe in our unique company culture and investing in the people who work here by caring about the totality of their lives which is why our core values are so important to us!

Summary Description:

The IT Process Lead – Commercial is responsible for partnering with Commercial Finance, Sales, Sales Support, Brand Marketing, Customer Planning, and IT stakeholders to deliver and support technology solutions that enable revenue growth management, trade promotion management, pricing, promotion planning, sales planning, brand planning, customer planning, commercial analytics, and related business capabilities. This role will help lead business process design, requirements definition, testing, adoption, and ongoing enhancement of commercial systems, with an initial focus on deploying and supporting a Trade Promotion Management (TPM) platform.

• Partner with business leaders, process owners, IT teammates, and third-party implementation partners to design, test, deploy, and stabilize commercial technology solutions.
• Serve as a trusted IT partner to Gorilla Glue Commercial Leadership and business process leads by translating business needs into scalable system solutions and continuous improvement opportunities.
• Manage enhancement intake, prioritization, testing, documentation, and post-go-live support for commercial applications and related integrations.
• Provide ‘hands on’ administrative support for commercial applications
• Bring curiosity, innovation, and thought leadership to help Gorilla Glue improve processes, strengthen data quality, and increase adoption of modern commercial capabilities.

Experience with RGM, TPM, pricing, promotion planning, sales planning, customer planning, commercial analytics, ERP, CRM, or similar business applications is preferred. Candidates with strong business systems implementation experience and transferable commercial process knowledge are encouraged to apply.

Core Competencies:

• Strong business analysis skills, including requirements gathering, process discovery, documentation, testing support, and solution validation.
• Ability to translate business needs into practical, scalable system solutions, support models, and continuous improvement opportunities.
• Understanding of business process design, process mapping, controls, data dependencies, and continuous improvement.
• Ability to build cross-functional relationships and influence stakeholders across business and IT teams.
• Strong communication and facilitation skills with the ability to engage users, process owners, vendors, and leaders at various organizational levels.
• Change management mindset with a focus on adoption, communication, training readiness, and user support.
• Detail-oriented approach to requirements, testing, documentation, data quality, and issue resolution.
• Software implementation, configuration, testing, and support experience.
• Project coordination, organization, prioritization, and follow-through skills.
• Leadership, decision-making, and problem-solving skills with the ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment.

Duties:

• Lead and support commercial application initiatives, enhancements, integrations, and issue resolution across RGM, TPM, sales, marketing, finance, and related business processes.
• Partner with business stakeholders to gather requirements, define business value, document processes, and prioritize enhancement requests.
• Collaborate with IT teammates, vendors, consultants, and business users to deliver software projects from planning through deployment and stabilization.
• Configure, test, validate, and troubleshoot system changes, including data flows, reporting outputs, integrations, and security or access considerations as needed.
• Plan and facilitate meetings, workshops, testing sessions, and user discussions to drive decisions and resolve open items.
• Support user acceptance testing, defect triage, change readiness, training preparation, go-live activities, and post-go-live support.
• Assist users with questions, training needs, process clarification, and application support requests.
• Create and maintain clear functional, technical, process, testing, and support documentation.
• Manage vendor relationships, coordinate consultant work, and help ensure third-party deliverables meet business and IT expectations.
• Assist IT Leadership with planning, tracking, and managing software licensing, implementation services, and support-related budget items.
• Perform other duties as assigned.