IT Product Delivery Manager

A quick look at the role.

As Product Delivery Manager, you’ll play a key role in the day-to-day delivery and development of Biffa’s Microsoft Dynamics 365 platform. This is a varied, hands-on role combining Agile delivery and Scrum leadership with structured project management, from leading sprint ceremonies and backlog delivery to managing platform upgrades, major enhancements, integrations and M&A-driven change. You’ll be equally comfortable leading a stand-up, unblocking a delivery team and managing a complex project through to successful delivery.

Your core responsibilities

• Lead the day-to-day Agile delivery of the Product team, facilitating Scrum ceremonies and ensuring effective sprint planning, execution and continuous improvement.
• Own the Azure DevOps backlog and sprint boards, ensuring accurate work items, priorities and delivery data while tracking key sprint metrics and team performance.
• Act as a leader, removing blockers, managing dependencies and coordinating internal teams, external resources and third-party delivery partners.
• Lead the end-to-end delivery of major platform changes, including upgrades, enhancements, integrations and migrations, alongside ongoing BAU/product delivery.
• Apply strong project management discipline, maintaining delivery plans, RAID logs, resource plans, budgets and governance reporting.
• Coordinate key delivery activities including testing, UAT, cutover, go-live, hypercare and post-implementation support.
• Partner with Product Managers to shape and sequence roadmap priorities, balancing team capacity across BAU, enhancements and major projects.
• Act as a key delivery contact for business and IT stakeholders, providing clear reporting, managing risks and expectations, and leading communications for major releases and changes.

Our essential requirements

• Proven experience as a Scrum Master, Agile Delivery Lead or IT Delivery Manager, leading cross-functional teams and Agile ceremonies.
• Strong experience delivering projects end-to-end, including planning, risks/issues, budgets, governance and reporting.
• Hands-on experience with Azure DevOps (preferred) or Jira for backlog, sprint and work-item management.
• Experience delivering change across enterprise applications/platforms such as Dynamics 365, SAP or Oracle, with a good understanding of associated business processes.
• Strong stakeholder management and communication skills, with the confidence to work across delivery teams and senior business/IT stakeholders.
• Experience working within a Product Operating Model and comfortable flexing between Agile and traditional project delivery approaches.
• A pragmatic, hands-on problem solver, able to remove blockers, manage competing priorities and bring structure to ambiguity.
• A collaborative leader with a continuous improvement mindset, able to challenge existing ways of working and drive better delivery outcomes.

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Biffa – we’re changing the way people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn