IT Product Manager - Heating Operations

Job Summary

The IT Product Manager – Heating Operations is responsible for the strategy, performance, and continuous improvement of the systems that power Haffner’s heating oil, propane, and service operations. This role serves as the primary liaison between IT, business stakeholders, and third-party vendors to ensure systems are aligned with operational needs, scalable, and delivering measurable value.

This position owns the lifecycle of core platforms—including CarGas Energy ERP, customer portals, reporting tools, and integrations. Drives prioritization, enhancement, and adoption across the Heating Operations business.

Essential Functions and Responsibilities

Product Ownership & Strategy

• Define, maintain, and execute the product roadmap for Heating Operations systems, including CarGas and related technologies
• Align technology initiatives with business goals through ongoing stakeholder engagement and market awareness
• Identify opportunities to improve efficiency, customer experience, and data visibility

Stakeholder & Cross-Functional Collaboration

• Partner with operations, dispatch, customer service, accounting, and sales to gather requirements and prioritize initiatives
• Serve as the central point of contact for all Heating Operations technology needs
• Translate business requirements into system solutions and actionable deliverables

System Management & Continuous Improvement

• Oversee system configuration, enhancements, and optimization of core applications
• Drive data integrity initiatives, including data cleansing, enrichment, and reporting improvements
• Leverage SQL, BI tools (e.g., Targit), and integrations to enhance reporting and decision-making

Issue Resolution & Support

• Manage and resolve system issues and user inquiries in a timely and effective manner
• Coordinate with external vendors and partners to troubleshoot and resolve complex issues
• Ensure consistent system performance and reliability

Release Management & Change Adoption

• Plan, coordinate, and communicate system releases, enhancements, and bug fixes
• Ensure readiness across the business for new functionality through training and support
• Drive user adoption of new features and process improvements

Vendor Management & Industry Engagement

• Serve as the primary liaison with CarGas and other technology vendors
• Advocate for system enhancements and represent Haffner’s in product and industry forums
• Evaluate new tools, technologies, and vendor solutions to support business growth

Training & Enablement

• Develop and deliver training for internal teams on system functionality and updates
• Ensure teams are equipped to effectively utilize systems and processes

Project Leadership

• Lead and contribute to cross-functional IT initiatives beyond core applications as needed
• Ensure projects are delivered on time, on budget, and aligned with business priorities