IT Production Monitoring & Support(banking)

Monitor corporate banking website applications, integrations, and underlying services.

Identify issues early using logs/monitoring dashboards and raise alerts promptly.

Provide timely troubleshooting for incidents (application, middleware, APIs, and database-related issues).

Incident Management & Troubleshooting

Manage incident lifecycle: triage, diagnosis, resolution/mitigation, communication, and closure.

Perform root cause analysis (RCA) for major incidents and recurring issues.

Ensure high-quality incident documentation (tickets, timelines, findings, fixes).

Change Management & Deployments

Support planned releases and deployments for website components.

Validate releases in non-production (where applicable) and assist with go-live checks.

Execute post-deployment verification, monitoring, and rollback procedures if needed.

Performance & Availability

Track performance metrics (latency, error rates, uptime) and investigate degradations.

Conduct capacity/performance checks and support tuning activities.

Operational Readiness & Controls

Ensure adherence to operational procedures, runbooks, and escalation matrix.

Maintain/upgrade support runbooks, monitoring scripts, and knowledge base articles.

Coordination with Stakeholders

Coordinate with developers, QA, infrastructure/network teams, and vendors.

Communicate status updates to relevant business/IT stakeholders during incidents and changes.

Security & Compliance Support

Support security-related tasks such as log reviews, vulnerability remediation coordination, and access control processes.

Follow banking standards, audit requirements, and data protection guidelines.