IT Programs & Operations Manager

Job Summary

The City (Peachtree Corners) is seeking an IT Programs & Operations Manager to serve as the central leader of its technology environment, combining strategy, operations, and cybersecurity in a municipal setting. This role sets technology direction, ensures the reliability and security of municipal systems, and supports public safety, cloud, data, and citizen‑facing technologies. Working in a municipal IT environment, the position balances day‑to‑day operations with long‑term planning, cybersecurity, IT governance, and risk management. In addition to supporting core City systems, this position oversees emerging technologies and pilot initiatives through the City’s Curiosity Lab, where startups, enterprise partners, and public-sector innovation intersect.

Duties and Responsibilities

Technology Leadership, Planning, and Governance

The IT Programs & Operations Manager is responsible for the City’s technology programs and governance activities in accordance with organizational priorities, policies, and regulatory requirements.

Strategic Leadership & Advisory

• Develops and maintains the City’s IT strategy, long-term technology roadmap, and supporting policies and standards.
  

• Advises City leadership on technology needs, risks, opportunities, and emerging trends.
  

• Establishes and operationalizes technology standards and governance processes
  

• Establishes and maintains a formal cybersecurity program aligned with the NIST Cybersecurity Framework, including ownership of a Citywide cyber risk register.
  

• Leads initiatives to advance the City’s cybersecurity, including implementation and tracking of findings from security assessments.
  

Emerging Technology & Innovation Governance

• Governs pilot and experimental technologies with city standards, cybersecurity requirements, and operational priorities.
  

• Coordinates with vendors and internal departments to align pilot initiatives with governance requirements.
  

• Oversees the transition of approved pilot initiatives into production environments without disruption to city operations.
  

Governance Controls, Risk, and Administrative Oversight

• Establishes and administers IT financial governance, including annual budget development, procurement oversight, contract lifecycle management, and vendor performance accountability.
  

• Implements and enforces asset management and lifecycle governance, including technology inventories, configuration documentation, and replacement planning to reduce operational risk.
  

• Owns the City’s IT risk and resilience governance framework, encompassing disaster recovery, business continuity planning, risk registers, periodic testing, and leadership reporting.
  

• Oversees cybersecurity operations and controls, including patch management, endpoint security, multi-factor authentication, network monitoring, secure configuration baselines, and backup management.
  

• Governs incident response and recovery processes, including documentation, reporting, external coordination, and required regulatory or law enforcement notifications.
  

• Ensures compliance with regulatory, contractual, and cybersecurity requirements, including CJIS and NIST standards.
  

• Provides administrative coordination with internal departments, City leadership, vendors, and partners to support Citywide technology initiatives and Curiosity Lab operations.
  

IT Operations & Infrastructure Management

The IT Programs & Operations Manager manages the City’s technology infrastructure, including:

• Servers, desktops, laptops, mobile devices, networks, wireless systems, and cloud platforms.
  

• Core municipal systems, including email, ERP, utility billing, permitting applications, and other citizen-facing services.
  

• The City’s website and online service availability.
  

• Technology lifecycle management and asset management processes.
  

• Network segmentation and security controls that separate core City systems and public safety systems.
  

Curiosity Lab Infrastructure & Innovation Support

The IT Programs & Operations Manager supports the City’s innovation initiatives by:

• Managing the infrastructure, including networks, systems, and innovation platforms.
  

• Coordinating with internal stakeholders, vendors, and partners to support pilot projects.
  

• Systems are segmented and governed with City cybersecurity standards.
  

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field (or equivalent experience)
  

Professional Experience

• 7+ years of experience in information technology, with demonstrated leadership over IT operations, infrastructure, cybersecurity, and governance functions; public sector or municipal experience is preferred.
  

• Demonstrated experience managing vendors for performance, service delivery, and outcomes.
  

• Experience managing technology infrastructure and services, with ability to balance operational needs with long-term planning and risk management.
  

• Demonstrated experience in enterprise network administration, Microsoft technologies, virtualization platforms, cybersecurity practices, and IT governance frameworks.
  

• Experience in security, governance, and risk management, including developing, implementing, and enforcing policies (e.g., information security, training, business continuity/disaster recovery, access control, vulnerability management) and procedures (e.g., incident response playbooks, vendor risk management, procurement).
  

• Ability to monitor, manage, and communicate risk to non-technical stakeholders, including methods for measuring or quantifying risk so its severity is understood.
  

• Experience assessing, monitoring, and improving an organization’s security posture.
  

• Ability to deliver right-sized documentation and reporting that is clear, maintainable, and focused on risk, continuity, and informed decision-making.
  

• Strong understanding of municipal technology environments, including ERP, utility billing, permitting, and public safety systems.
  

• Knowledge of asset management, lifecycle planning, vendor oversight, and service reliability.
  

• Works independently in a small-staff environment with broad responsibilities.
  

• Demonstrates strong problem-solving skills and a customer service orientation.
  

Additional Requirements

• Must pass a background check as required for City employment.
  

• Ability to obtain and maintain security clearance/access based on role responsibilities (including systems related to public safety and sensitive data).