IT Project Engineer III
Summary
IT Project Engineer III implements solutions, troubleshoots complex technical issues, and serves as an escalation point for clients in Microsoft 365 and Azure environments.
As a Professional Services Engineer III, you will implement solutions for complex technical environments. You will develop and implement project work plans for a wide range of clients and solutions. You will work to troubleshoot, diagnose, and resolve challenging technical problems, and you will serve as an escalation point for Mytech’s project team.
- Review scope of work and create project execution plans
- Complete lead engineer sign-off of scopes of work and creating solution designs
- Proficiency in migration and management of Microsoft 365 and Azure environments.
- Proficiency in describing technical solutions to clients and assisting the sales team in the delivery of project solutions
- Provide remote and on-site server/workstation support and maintenance
- Install applications and operating systems on client hardware
- Create thorough and accurate documentation on all projects and support incidents
- Configure and install servers, Windows networks, firewalls, switches, and other related equipment, devices, and systems
- Investigate, test and implement solutions to client problems
- Assist internal teams with inquiries regarding new and current network deployments and reconfigurations
- Strong experience with the configuration, installation, and support of Windows servers, networks, firewalls, and switches.
- Proficient in troubleshooting complex network issues
- Skilled at performing network audits and interpreting wireless site surveys to optimize WLAN performance.
- Advanced knowledge of domain environments, including Active Directory installation and troubleshooting replication, GPOs, DFS, FSMO roles, and system state recovery.
- Hands-on experience with Office 365, including setup and configuration, PowerShell scripting, transport rule changes, and investigating spoofing or security-related issues.
- Advanced hardware and virtualization troubleshooting, including VMware optimization, SAN/NAS support, RAID recovery, and virtual machine recovery.
- Proven ability to handle backup and disaster recovery scenarios with confidence and efficiency.
Additional Skills:
- Strong documentation habits with a focus on accuracy and knowledge sharing.
- Clear, open communicator who collaborates well with internal teams and clients.
- Highly organized and capable of managing multiple projects and priorities.
- Committed to delivering outstanding service and creating a smooth IT experience for clients.
Job Requirements:
- Job is located in office onsite.
Mytech offers a comprehensive benefits package which includes:
- 12 days of accrued vacation in your first year
- 6 days Sick time
- 8 hours of volunteer time
- Medical, Dental, and Vision fully covered options for employee coverage
- Company paid Life, STD, and LTD
- Professional Development Plan
- 401k with company match
- Profit Sharing