IT Project Leader

Job Summary

We seek an experienced IT Project Leader to oversee infrastructure architecture, system performance, and operational support across on-premise and cloud platforms, driving high-quality service delivery and team leadership.

Responsibilities

• Support and optimize infrastructure architecture, resource planning, and system performance for on-premise and cloud computing platforms.
• Lead development of application infrastructure reference architecture and system integration practices to enhance operational efficiency.
• Serve as primary contact for Infrastructure team on operational support and system-related issues.
• Diagnose and resolve technical issues involving operating systems, databases, application services, and network configurations.
• Manage on-premise and cloud infrastructure services to support application environments, collaborating with application teams.
• Escalate unresolved technical issues to internal teams or external vendors to ensure timely resolution.
• Record and report system incidents, documenting causes and resolutions for continuous improvement.
• Drive Architecture Review and Governance processes to maintain smooth and sustainable operations.
• Provide prompt, professional application support and assist users with configuration and setup, escalating complex issues appropriately.
• Document and track support requests and resolutions using a ticketing system for transparency and accountability.
• Manage daily team operations, including task assignments, priority setting, and coordination to ensure effective support delivery.
• Evaluate team member performance and provide coaching to enhance skills and productivity.
• Monitor and manage Service Level Agreements (SLAs) to ensure timely resolution of support requests and incidents.
• Participate in infrastructure deployment projects, including installation, configuration, and testing of hardware, software, and network components.
• Act as liaison between IT support team and external vendors, including Oracle teams, to facilitate communication and issue resolution.
• Handle administrative tasks such as scheduling team shifts and resource allocation to optimize team performance.
• Organize and lead team meetings, including status updates, reviews, and knowledge-sharing sessions to foster collaboration.
• Prepare and deliver monthly reports and other requested documentation to customers and stakeholders.

Preferred competencies and qualifications

• Certification in relevant technologies such as AWS Certified Solutions Architect or Microsoft Certified Azure Administrator is a plus.