IT Project Manager

Job Summary

IT Project Manager

Duties and Responsibilities

IT Project Delivery

· Manage simple to complex IT projects and ensure that resources, timelines, budget and quality are in place

· Ensure that the project team are aligned with the roles and responsibilities, scope and timeline

· Manage the functional team (BA, DEV, QA, UI/UX, Sol Arch) and ensure that committed deliverables are on time

· Implementation and adherence to the delivery framework and project governance

· Manage the end-to-end project lifecycle and removes roadblocks/impediments

· Ensures that corresponding functional resources are assigned to a particular project

· Promote a continuous improvement process mindset

· Promote compliance on IT standards, security, governance

· Accountable on the project updates, risks, challenges, help needed

· Escalate issues to upper management as necessary

· Accountable for all project documentation, reports and upload to SharePoint

Provide status report to various stakeholders

Stakeholder Management

· Collaborate with the Technical Business Partner and Business unit to strategize on the key priorities and project roadmap

· Build strong relationships with stakeholders, providing clear communication and updates

· Acts as 1st level escalation and address any resistance, conflicting priorities through structured dialogue and escalation paths

· Achieve high CSAT and delivery metrics

· Identifies opportunities to improve in collaboration with the project team.

Able to contribute to team/company initiatives/events

Team Management

· Accountable for the capacity management and proper allocation to their respective projects/programs

· Conducts knowledge sharing (brown bag session) within team members

· Promotes continuous improvement of project team members

· Ensure adherence and contribution to team metrics

Handle both internal/external (BJIT) resources and provide 360 feedback

Technical Competencies and Skills

project management, agile methodology

Education, Trainings and Licenses Required

agile or PM related certifications