IT Project Manager - Healthcare

The Healthcare IT Project Manager is a highly customer-facing role dedicated exclusively to the RTS/healthcare project portfolio. The position plans, coordinates, and governs healthcare IT projects from approved scope through acceptance and closeout, with responsibility for schedule, budget, resource coordination, risk, change control, reporting, and customer project communication. Projects may include Microsoft 365, Cisco Meraki and basic networking, infrastructure refreshes, security initiatives, business applications, new-site openings, relocations, onboarding, and multi-location deployments supporting healthcare organizations and Ambulatory Surgical Centers (ASCs).

Reporting to the Lead Project Manager, this net-new role has no direct reports but leads matrixed project teams and coordinates closely with the Technical Account Manager, Technical Engineer, Project Engineer, Support, Security, vendors, and client stakeholders. The Project Manager owns project governance and delivery coordination; technical solution design and execution remain with the assigned technical resources, while account strategy, roadmaps, budgets, and the broader client relationship remain with the Technical Account Manager.

SPECIFIC RESPONSIBILITIES: Other duties may be assigned to meet business needs.

• Project intake and readiness: Accept approved projects into delivery and verify that the SOW, assumptions, exclusions, acceptance criteria, stakeholders, client responsibilities, required access, equipment and licensing, vendor dependencies, resource needs, change windows, and known risks are complete before committing a schedule. Return incomplete handoffs for clarification or approval.
• Planning and scheduling: Develop and maintain practical project plans, milestones, work breakdowns, dependencies, resource schedules, communications, and target dates. Coordinate with resource managers to secure appropriate technical capacity and protect committed engineering time.
• Scope and change control: Maintain the approved scope baseline, document requested changes, assess schedule, budget, resource, and risk impacts with the appropriate technical and business owners, and obtain approval before out-of-scope work proceeds.
• Budget and forecast management: Track labor, expenses, commitments, cost-to-complete, forecast, and variance against the approved project budget; identify overrun risk early and coordinate corrective decisions with project stakeholders and leadership.
• Risk, issue, dependency, and decision management: Maintain current risk, issue, action, dependency, and decision records with accountable owners and due dates; resolve routine blockers and escalate material or aging concerns with clear impacts and recommended options.
• Customer project communication: Lead project kickoffs, recurring status meetings, milestone reviews, and closeout discussions. Provide timely, candid, and decision-oriented updates; document commitments and decisions; and communicate delays, tradeoffs, and required client actions professionally.
• Project and portfolio reporting: Maintain accurate project records, dashboards, general KPIs, and recurring status reports for assigned projects and the healthcare portfolio, including project health, milestone progress, schedule and budget variance, resource demand, risks, changes, blockers, decisions, forecasted completion, acceptance, and billing readiness. Support quarterly and annual portfolio reporting requested by the Lead Project Manager or healthcare leadership.
• Cross-functional resource coordination: Coordinate the work and dependencies of Project Engineers, Technical Engineers, Support, Security, procurement, vendors, and other contributors without assuming direct people-management authority. Clarify task ownership, due dates, handoffs, and escalation paths throughout delivery.
• Quality and acceptance: Maintain documented acceptance criteria and delivery checkpoints, confirm completion with the appropriate client and business stakeholders, and ensure technical validation is performed and documented by the assigned technical owner.
• Healthcare operational safeguards: Plan delivery around clinical and ASC operating requirements, patient-care and business-continuity concerns, privacy and security obligations, approved maintenance windows, downtime procedures, and stakeholder communication. Escalate any condition that could create unacceptable operational or compliance risk.
• Billing readiness: Validate completed milestones, approved changes, recorded labor and expenses, client acceptance, and other required evidence; provide accurate and timely billing-readiness information to Finance and the Technical Account Manager. Account-level invoice management remains with the Technical Account Manager.
• Closeout and operational handoff: Obtain documented acceptance, manage remaining punch-list items, confirm technical documentation and knowledge transfer, transition ongoing responsibilities to Support and account teams, complete final budget reconciliation, support the billing trigger, and capture lessons learned.
• Process improvement: Contribute to consistent healthcare project templates, intake standards, reporting, governance practices, lessons learned, and continuous improvement across the healthcare project portfolio.