IT Project Manager (In-Person)

PURPOSE:
The IT Project Manager is a key contributor to Mall of America’s operational effectiveness, responsible for the structured planning, coordination, and delivery of technology initiatives across the organization. This role serves as a critical link between Information Technology and the business units it supports, ensuring that projects are executed with discipline, transparency, and alignment to strategic priorities.
The ideal candidate brings a strong foundation in project management methodology alongside the interpersonal effectiveness and business acumen needed to drive cross-functional initiatives to successful completion. This individual will be equally comfortable engaging with senior leadership, technical teams, and external partners — communicating with clarity, managing competing priorities, and maintaining accountability at every stage of the project lifecycle.

ESSENTIAL DUTIES AND RESPONSBILITIES:

Own project plans end-to-end: scope, schedule, budget, and stakeholder communication from kickoff to go-live.
Keep cross-functional teams focused and moving, even when priorities shift or timelines get tight.
Build strong working relationships with vendors and contractors, ensuring commitments are reflected in statements of work and delivered on.
Translate technical requirements into plain business language and business needs back into clear direction for IT teams.
Proactively identify risks, surface issues early, and bring solutions, not just status updates.
Partner with IT leadership and business stakeholders to align project priorities with organizational goals.
Champion clear documentation: task ownership, milestones, and decisions are always visible and current.
Drive end-user adoption by ensuring teams understand their roles in any system change or new implementation.
Recommend process and workflow improvements with a practical eye toward what will work.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
Ability to elicit cooperation from a wide variety of sources, including upper management, clients and other departments.
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Regular, reliable and consistent attendance
Additional duties as assigned.

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:

Strong communicator — written, verbal, and everything in between. You can read a room and adjust on the fly.
Natural relationship builders who earns trust across levels, from end users to executives.
Organized without being rigid — you build structure to serve the project, not the other way around.
Comfortable with ambiguity and able to drive clarity when things get muddy.
Accountability-focused — you follow through, and you hold others to the same standard without being a gatekeeper.
Enough IT fluency to have credible conversations with technical teams, understand project constraints, and spot when something doesn’t add up.

PHYSICAL JOB REQUIREMENTS:
While performing the duties of this job, the team member will frequently be required to speak and listen to guests in order to understand their needs and communicate a solution. Team member must also possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention. Specific vision abilities required by this job include frequent close vision, peripheral vision, depth perception, and ability to adjust focus. Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, and other visual stimuli.

Walk: Occasionally, about 50% of the time
Stand: Occasionally, about 50% of the time
Sit: Occasionally, about 50% of the time
Bend/Stoop: Frequently, about 50% of the time
Kneel/Squat: Frequently, about 50% of the time
Climb: Rarely, about 5% of the time
Lift/Carry

Less than 10lb: Frequently, about 70% of the time
11-25lb: Occasionally, about 40% of the time
26-50lb: Occasionally, about 40% of the time
Over 50lb: Infrequently, about 20% of the time

Push/Pull: Occasionally, about 50% of the time
Twist: Infrequently, about 30% of the time
Reach above shoulders: Occasionally, about 40% of the time
Reach at or below shoulders: Occasionally, about 40% of the time
Reach at/below waist: Occasionally, about 40% of the time
Dexterity: Frequently, about 75% of the time

Use of both hands is required to perform duties and maintain safety standards