IT Project Manager (Permanent WFH)

Join Our Team as a Technical Project Manager!

At iCXeed, we're transforming customer experiences through innovative solutions. As a Technical Project Manager, you will oversee projects from conception to delivery, ensuring they are completed on time, within budget, and meet our high standards of quality. We are looking for a seasoned project manager with a strong technical background to lead our projects to success.

Why Join Us?

• Impactful Projects: Manage projects that drive real change in CX innovation through analytics, AI, and automation.

• Collaborative Environment: Work closely with cross-functional teams, including technical, design, and business stakeholders.

• Career Growth: Opportunities for professional development in a rapidly growing company.

Responsibilities:

• Project Planning: Develop and execute project plans, setting clear goals, timelines, and resource allocation.

• Requirements Gathering: Collaborate with stakeholders to gather and analyze business requirements, ensuring project alignment with business objectives.

• Team Leadership: Lead and motivate project teams, fostering collaboration and innovation.

• Risk Management: Identify and mitigate project risks, ensuring smooth project execution.

• Stakeholder Management: Communicate project status and progress to stakeholders, including clients and internal teams.

• Quality Assurance & Oversight: Ensure projects meet overall technical requirements, standards, and quality expectations by providing technical guidance and oversight throughout the project lifecycle.

Qualifications:

• 3-5 years of IT project management experience, preferably focusing on IT infrastructure, software development.

• Project Management Experience: Proven experience in managing complex projects, preferably in a customer experience or technology environment.

• Business Requirements Gathering: Ability to gather and analyze business requirements from stakeholders to ensure project alignment with business objectives.

• Technical Knowledge: Strong understanding of technical concepts and systems

• Communication Skills: Excellent communication and interpersonal skills to effectively manage teams and stakeholders.

• Certifications: PMP, Agile, or similar certifications are a plus.

• Knowledge with AWS framework, specifically with Amazon Connect.