IT Project & Support Specialist
The IT Projects & Support Specialist is the primary point of contact for external IT vendors and provides hands-on technical support across multiple company locations, including remote sites such as the Bahamas. This role is responsible for troubleshooting, hardware support, user assistance, and coordinating IT projects under leadership guidance. The Specialist will maintain IT asset inventories, track support tickets, and assist with onboarding/offboarding and procurement activities to ensure efficient and reliable IT services.
Essential Duties and Responsibilities:
- Provide end-user support during system outages or transitions, including communication, coordination, and hands-on troubleshooting.
- Install, configure, and maintain network hardware (routers, switches, firewalls, access points) and software.
- Monitor and troubleshoot local area networks (LAN), wide area networks (WAN), internet connectivity, and VPN services.
- Serve as the primary liaison with third-party IT vendors for timely issue resolution and service coordination.
- Submit, track, and manage help desk tickets, escalating complex issues appropriately.
- Provide hardware troubleshooting for computers, printers, Wi-Fi, and other equipment.
- Perform on-site technical support, including hardware installations, disassembly, and setup.
- Maintain accurate IT asset inventory and ensure proper documentation of equipment and system configurations.
- Retrieve and manage requests for surveillance camera footage, ensuring documentation and compliance with policies.
- Support basic software updates, patches, and routine system maintenance.
- Assist with employee onboarding and offboarding, including device provisioning, access setup, and account deactivation.
- Coordinate and track hardware procurement, including ordering, receiving shipments, and inventory reconciliation.
- Provide end-user training and support on software tools and IT systems as needed.
- Assist with routine system audits and compliance checks.
- Participate in IT projects as assigned by leadership, supporting implementation, and coordination.
- Travel occasionally to support remote office sites, including the Bahamas, ensuring consistent IT service delivery.