IT Residential Support
Key Responsibilities:
Technical Support & Troubleshooting.
Provide on-site or remote technical assistance for computers, mobile devices, printers, and other personal devices.
Diagnose and resolve issues related to internet connectivity, software, hardware, and peripherals.
Troubleshoot network issues such as W-Fi connection issues and VPN access.
Maintain logs of support requests, resolutions, and recurring issues.
Prepare reports on service performance, recurring issues, and suggested improvements.
Ensure all interactions are friendly, professional, and responsive to resident needs.
Manage expectations effectively and communicate technical concepts in a non-technical manner.
Proactive Maintenance.
Regularly update software, firmware, and antivirus systems for resident devices (where applicable).
Assist in organizing and managing community IT resources such as shared printers or common-area computers.
Qualifications:
Education: Associate's or bachelor's degree in IT, computer science, or a related field (or equivalent experience).
Experience: 1–3 years of IT support experience, preferably in a residential or customer service-focused environment.
Technical Skills: Proficiency in Windows, macOS, iOS, and Android operating systems.
Other Cert: ITIL
Knowledge of remote support tools and basic troubleshooting methodologies.
Soft Skills:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and manage multiple tasks simultaneously.
Working Conditions:
May require public holiday and weekend.
Monday to Friday follow staging working hour.
Alternate Saturday half day follow schedule.
Job locations at Menara Great Eastern Mall, Jalan Ampang, KL.