IT Sales Coordinator

The IT Sales Coordinator will support the sales team by handling customer communications, quotations, vendor coordination, order processing, and sales-related administrative activities.

The role is primarily an indoor sales support position, involving communication with customers through phone calls, emails, and internal systems. The successful candidate will coordinate with the sales team, vendors, and distributors to ensure quotations, orders, product availability, documentation, and customer requirements are handled efficiently and accurately.

Key Responsibilities

• Prepare and send quotations, proposals, and tender submissions.
  
• Follow up with the sales team on pending quotations and customer requirements.
  
• Process sales orders and ensure timely execution.
  
• Coordinate with the Sales Manager to support ongoing business opportunities.
  
• Maintain and update price lists and product catalogs.
  
• Respond to customer inquiries via phone and email after coordinating with the Sales Manager.
  
• Ensure prompt and professional communication with customers.
  
• Assist in maintaining strong customer relationships through timely follow-up.
  
• Request quotations from vendors and distributors.
  
• Compare pricing, delivery schedules, and commercial terms.
  
• Follow up on product availability and lead times.
  
• Coordinate warranty (RMA) requests with vendors and suppliers.
  
• Process customer purchase orders (POs).
  
• Coordinate with the sales team and suppliers regarding product availability.
  
• Track orders from placement through delivery.
  
• Ensure all required documentation is accurate and complete.
  
• Prepare invoices, delivery notes, and other sales-related documents when required.
  
• Organize and maintain sales documentation and filing records.
  

Requirements

• Minimum 1 year of experience in an IT-related role.
  
• Technical background or knowledge of IT products and solutions.
  
• Strong communication and coordination skills.
  
• Good organizational and time-management abilities.
  
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
  
• Ability to work efficiently in a fast-paced team environment.
  
• Strong attention to detail and accuracy in handling quotations, orders, and documentation.
  
• Ability to coordinate effectively with customers, vendors, suppliers, and internal sales teams.
  
• Interest in an indoor sales support role rather than field sales.