IT SAP Support

Responsibility:

• Provide daily support to SAP users across all business units.

• Handle incidents: perform troubleshooting, resolve, and escalate SAP-related issues.

• Monitor systems to ensure smooth SAP operations.

• Support data migration activities, validation, and reconciliation.

• Coordinate with internal IT teams and vendors regarding system integration and development.

• Manage user access requests and maintain SAP authorization profiles.

• Prepare and update documentation (user manuals, FAQs, troubleshooting logs).

• Conduct training or "train the trainer" sessions for end-users.

• Assist with the UAT (User Acceptance Testing) process and deployment activities.

Requirement:

• Minimum Bachelor's degree (S1) in Information Technology, Information Systems, or a related field.

• Good understanding of SAP modules (FI/CO, MM, SD, HR, or other modules as required by the company).

• Experience in SAP configuration, troubleshooting, and user support is an advantage.

• Familiarity with SAP integration to other systems (e.g., POS, ERP, middleware).

• Ability to perform root cause analysis and resolve incidents quickly.

• Understanding of SAP authorization and security concepts.

• Good documentation skills (SOPs, issue logs, user manuals).

• Good communication skills in both Indonesian and English.

• Willingness to learn the latest SAP features and adapt to system upgrades.

• Able to work under pressure, including supporting store openings or urgent deployments.

• Fresh graduates with a certified SAP training (SAP Training Certified during college) are welcome to apply.

• Or have a minimum of 2 years of experience supporting SAP RM (Retail Management) or SAP SD (Sales and Distribution).