IT SAP Supporter (Sales and Distributor / SD Modul)

We are ABRIHET and currently seeking a motivated candidate to be part of our growing operation based in Surabaya, East Java. Candidates will be filling the position of IT SAP Supporter (Sales and Distributir / SD Modul) with details below.

Key Responsibilities:

1. Secure quality support and assistance in request and incident management in the area of SAP Sales and Distribution Modul.

2. Perform configuration analysis across Order-to-Cash (O2C) full cycle processes and associated integration points.

3. Provide SAP general support.

4. Evaluate internal customers’ requirements and translate them to functional specifications.

5. Prepare system documentation and manuals.

6. Estimate and plan own tasks, including follow-up and acting proactively.

7. Ensure quality with a focus on business needs.

8. Systematically perform a variety of tasks according to procedures and instructions.

9. Investigate and collect relevant information, understanding business processes within your competence area.

10. Translate business process flow into implementation of SAP Global Solution provided by Consultant.

Qualifications & Requirements:

1. 5+ years’ experience in SAP SD (O2C) and familiarity with finance-related

2. Strong knowledge in SAP SD

3. Understanding O2C business processes and the integration with the other SAP module

4. Experience navigating or supporting SAP ECC and/or SAP S/4HANA environments

5. Having knowledge of material ledger is a plus

6. Strong analytical, root-cause analysis, problem-solving and ability to do standard SD customizing

7. Having debugging skills to trace the issue is a plus

8. Excellent communication skill for guiding/training business users and escalating critical issue to the higher level, with fluency in English (written and verbal)

9. Able to work independently, within teams and collaboratively with cross-functional teams, ensure follow-up and prioritize work, work across culture and share knowledge with colleague

10. Familiarity with ITIL-based ticketing tools (e.g., ServiceNow, SAP Solution Manager, Jira)

Highly Prioritized Candidate with Listed Skills Below:

1. Experience with S/4 HANA.

2. Knowledge of SAP MM, WM and other modules.

3. Experience with Retail processes

4. Experience with Dynamics 365.

5. Academic background in economy, sales, logistics, or similar.

6. Experience working with Service Now support system.