IT Server Support -L1

• Work as part of a team of IT Support
  
• Deploy Operating System Images on laptops.
  
• Install and configure Business applications
  
• Migrate user data and profile to new system
  
• Manage the distribution and inventory of computer equipment and accessories.
  
• Provide advanced IT technical troubleshooting and problem-solving skills for system users.
  
• Escalate support issues as necessary to other members of the IT team.
  
• Provide expertise in a range of business and technical applications.
  
• Ensure that the appropriate Information Technology Infrastructure Library (ITIL) processes in support of the project are followed
  
• Advanced Knowledge of Windows operating systems.
  
• Knowledge of business applications including but not limited to Microsoft Office Application Suite, Adobe, AutoCAD
  
• Operating System Deployment / Upgrade project experience
  
• Server patching using SCCM or any other tools
  
• Mobile Device management
  
• Print and File server configuration and trouble shooting
  
• Desktop and Laptop imaging
  
• Experience in a busy technical support environment
  
• Knowledge of Active Directory and Systems
  
• Disciplined trouble shooting skills
  
• Strong team working
  
• Ability to follow up problems with customers to completion always
  
• Excellent spoken and written English communication skills
  
• Proactive customer service attitude
  

Requirements

• 3+ years of previous technical IT work experience with System Administration and IT Support roles.
  
• Previous experience with supporting technical engineering or geoscience applications preferred.