IT Service Delivery Analyst

Join Alphline Technologies, a dynamic and innovative Singapore-based IT solutions company that delivers bespoke IT solutions, where creativity meets technical expertise. We craft cutting-edge web, mobile, and infrastructure solutions that empower businesses to thrive. Since 2002, we have served MNCs, government agencies, SMEs, and start-ups with secure, high-quality technology solutions tailored to meet stringent standards.

We're seeking a technically conversant and proactive IT Service Delivery Analyst who will operate in our client’s environment, speak the same language as their technical stakeholders and Alphline's delivery team, and drive projects, vendor relationships, and operational continuity from a coordination standpoint.

At Alphline Technologies, we're more than just an IT company; we're a team of passionate technologists dedicated to delivering impactful solutions. We foster a collaborative and innovative culture where your contributions are valued, and you'll have opportunities to grow alongside our success.

If you're passionate about contributing to a collaborative and growth-oriented environment, we want to hear from you!

Responsibilities:

• Client Liaison — Act as Alphline's primary onsite point of contact for the client's IT stakeholders
• Technical Translation — Turn business/operational asks into clear technical requirements and vice versa
• Project Coordination — Track scope, schedule, cost, and resources; manage risks and escalations
• Vendor Management — Liaise with IT vendors/contractors, track deliverables, ensure timely service
• Documentation — Own status reports, meeting minutes, change requests, project trackers
• Operational Continuity — Support daily IT operations from a coordination/escalation angle

Requirements

• Degree/Diploma in IT, Computer Science, or a related discipline
• At least 2 years of experience in IT support coordination, project management, or vendor/service management
• Demonstrate project management track record across a full lifecycle (kickoff through go-live/close)
• Demonstrate vendor liaison/management experience
• Working IT literacy — comfortable with server/network/virtualization concepts at a conceptual level
• Comfortable being stationed full-time at a client site, representing Alphline independently
• Fluent in English and Mandarin (spoken and written) to communicate with Chinese-speaking stakeholders and clients

Added Advantage

• Immediate availability or short notice period
• Experience in a regulated or enterprise client environment (e.g. pharma, MNC)
• ISO 27001
• Prior experience in an IT outsourcing/managed services/vendor environment
• Basic hands-on technical background (sysadmin/networking)
• Professional certifications such as PMP, PRINCE2, or equivalent project management certification
• Professional certifications such as ITIL or equivalent service management certification

Working Hours & Location

• 5-day work week (Monday - Friday 8:00 am – 5:00 pm)
• Location: Tuas (Company transport will be provided)