IT Service Delivery Manager (1 year FTC)
Summary
Oversees IT service desk operations, handling L1 incident triage, routing, and major incident coordination to ensure efficient IT support and knowledge retention for a retail company.
Company: Retail Company Position: IT Service Delivery Manager Contract: 1-year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 70,000 GBP 10% Bonus Job responsibilities: 1. Service Desk & Incident Management * L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents to the correct resolver group, keeping knowledge and control within future autonomy. * Major incident management: Coordinate major incidents end…