IT Service Delivery Manager

Salary: £55,000 - 70,000 per year Requirements: 8 years in IT service delivery / service desk management with strong ITIL-based incident, problem and change practice. Hands-on ServiceNow experience, including workflows, routing, reporting, and dashboards, and the ability to help stand up and maintain our instance content. Proven vendor and SLA management experience, ideally integrating a managed service desk partner in a multi-supplier (SIAM) model. Solid end-user computing and Microsoft 365 su…