IT Service Delivery Manager
Summary
The IT Service Delivery Manager oversees IT service desk operations, focusing on ITIL processes, vendor management, and ServiceNow administration. The role involves managing SLAs and supporting end-user computing environments, including Microsoft 365.
Salary: £55,000 - 70,000 per year Requirements: 8 years in IT service delivery / service desk management with strong ITIL-based incident, problem and change practice. Hands-on ServiceNow experience, including workflows, routing, reporting, and dashboards, and the ability to help stand up and maintain our instance content. Proven vendor and SLA management experience, ideally integrating a managed service desk partner in a multi-supplier (SIAM) model. Solid end-user computing and Microsoft 365 su…