IT Service Delivery Operational Governance Manager
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Salary: £50,000 - 120,000 per year
Requirements:- We have experience in IT Service Management, governance, operational resilience, or technology control environments.
- We have experience with ITIL and COBIT.
- We have knowledge of financial services regulations and control frameworks, including DORA, FCA/PRA Operational Resilience, ECB ICT expectations, and SOX.
- We have strong IT Service Management governance experience within a complex, regulated technology environment.
- We have excellent stakeholder management, reporting, analytical, and influencing skills.
- We can challenge effectively and drive accountability across Technology teams.
- We are responsible for the operational delivery, execution, and continual improvement of the IT Service Delivery Governance function across EMEA Technology.
- We support the IT Service Delivery Governance Lead.
- We ensure IT Service Management governance, operational resilience requirements, regulatory obligations, audit commitments, and technology control frameworks are effectively implemented, monitored, and embedded across the organisation.
- We provide operational governance oversight across the 17 ITIL Service Management practices.
- We support governance over services linked to Important Business Services, Critical Important Functions, resilience, audit, regulatory remediation, and control effectiveness.
- We produce governance reporting, management information, maturity assessments, KPIs, KRIs, and assurance outputs for senior stakeholders and executive committees.
- Embedded
- ICT
- Support
- ITIL
More:
We are an investment banking organisation in London city offering a permanent IT Service Delivery Operational Governance Manager, Vice President role with a hybrid working model of 50/50 home and office. We are expanding our IT Service Management team and offer a role with significant responsibility and opportunity from day one, plus a salary, pension, and bonus.
last updated 37 week of 2026