IT Service Desk Administrator

PRIMARY OBJECTIVEThe primary objective of the Service Desk Administrator is to provide high-quality Level 1 ICT support to Hazeldenes employees, ensuring the timely resolution of incidents and service requests.The role participates in a rotating shift roster and on-call support roster to ensure ICT services are appropriately supported across business operating hours and critical incidents.The role is responsible for delivering excellent customer service, minimising business disruption, supporti…