IT Service Desk Agent (Open for Normal shift hour / 12 hours shift)

Salary: $3,000 – $3,200 per month

About the role

The 1st level remote support is required to provide 1st level troubleshooting to users' queries/incidents received in a professional and timely manner.

Key responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

• Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded

• Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

• Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status

We regret to inform you that only shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd • RCB No. 200007268E •
EA License No. 01C4394
Tan Mei Yee (R26161281)

"By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd (""PERSOL"") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence (""AI"") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at sg.dataprotection@persolapac.com."