IT Service Desk Analyst (1st Line)
Summary
First-line IT support role troubleshooting Microsoft 365 issues and handling service requests via TOPdesk to resolve colleague technical problems.
As an IT Service Desk Analyst, you will be the first point of contact for colleagues requiring technical assistance across the business. You will provide professional, customer-focused support, resolving incidents and service requests efficiently while ensuring an excellent end-user experience.Working within the IT Service Desk team, you will support a modern Microsoft 365 environment, manage incidents and requests through TOPdesk (ITSM), and contribute to the continuous improvement of IT servi…