IT Service Desk Analyst
Posted Updated
Summary
Tier 1 IT Service Desk Analyst who is the first point of contact for technology incidents and service requests from Afni personnel, providing phone and email support for account access, password resets, desktops, and servers under general supervision.
Position Purpose: The Help Desk Analyst is the first point of contact for technology incidents and service requests submitted by Afni personnel. Under general supervision, provides Tier 1 phone and email support to end-users for employee access, password resets, desktop computers, servers, cust…