IT Service Desk Analyst
Posted Updated 3
views
Summary
A Service Desk Support Analyst in AHK's Group IT department in Prescot acts as the first point of contact for global IT incidents — triaging and resolving tickets under SLAs, deploying PCs and mobile devices, supporting LIMS software with SQL queries, and joining a support rota including out-of-hours cover. Core skills: service desk support, troubleshooting, SQL, and technical documentation.
WHAT IS ON OFFER Alfred H Knight has an exciting opportunity for a Service Desk Support Analyst to join our Group IT Department in Prescot, Liverpool You will be joining a high-performing Service Delivery team that is truly integral to the success and function of AHK’s global operations. As the first point of contact for our colleagues worldwide, you will be responsible for the initial triage and troubleshooting of global IT incidents. We are looking for a customer-centric professional with pro…