IT Service Desk Analyst

Job Title: IT Service Desk Analyst Location: Cardiff, Wales (Hybrid) Salary: £26,300 Contract type: Permanent LI-Hybrid About the role Join our Cloud, Cyber and IT (CCIT) Business Unit as a Service Desk Analyst, where you'll play a key role in delivering outstanding first-line technical support to customers. Reporting to the Front Line Services Manager, you'll be responsible for managing customer incidents and service requests, troubleshooting technical issues, and ensuring a high standard of c…