IT Service Desk Analyst
Summary
1st line IT Service Desk Analyst diagnosing technical issues and supporting Microsoft technologies including Office 365, Active Directory, and SCCM in an on-site role in Bristol.
Salary: £24,000 - 28,000 per year
Requirements:- Strong IT knowledge, ideally with experience in a professional services environment
- Familiarity with Microsoft technologies, including Office 365, Active Directory, SCCM, Group Policy, and Windows OS
- Exposure to telephony systems and AV support (e.g. Avaya, video conferencing tools)
- Confident diagnosing technical issues at 1st line level
- Certifications or experience with ITIL, Azure Fundamentals, Intune, and Windows Server are a plus
- Highly organised, proactive, and detail-oriented
- Strong teamwork ethic, self-motivated, and eager to learn
- Excellent interpersonal and communication skills with a customer-first mindset
- Provide first and second-line support for IT applications and hardware
- Troubleshoot and resolve technical issues, escalating when necessary
- Assist with software installations, upgrades, and system maintenance
- Handle user queries via Teams, email, telephone, and face-to-face contact
- Accurately assess the urgency and impact of incoming issues
- Maintain clear, consistent communication with users throughout the resolution process
- Support mobile device administration using tools such as Intune
- Use remote management tools like ControlUp for laptop support
- Help identify recurring issues and contribute to longer-term IT solutions
- Adhere to established procedures, including escalation protocols and asset handling
- Active Directory
- Azure
- Hardware
- Support
- ITIL
- Mobile
- Office 365
- Windows
- Cloud
More:
We are a market-leading, award-winning professional services organization based in Central Bristol, offering a hybrid work environment with 2-3 days onsite each week. Currently, we are seeking an enthusiastic and technically capable IT Service Desk Analyst to join our dynamic IT team on a 12-month fixed-term contract, with strong potential for extension or permanent placement. This exciting role comes with a competitive salary, annual bonus, salary review, pension, life assurance, maternity/paternity leave, BUPA, and an initial 25 days holiday plus bank holidays, along with flexible working and a wealth of health-focused benefits.
last updated 34 week of 2026