IT Service Desk Analyst - Batam

Salary: Rp 4.800.000 – Rp 7.000.000 per month

Qualifications

1. Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

2. Minimum of 2-3 years of experience in IT Service Desk, IT Support, Desktop Support, or a similar role.

3. Strong troubleshooting skills in Windows 10/11, hardware, software, network connectivity, printers, and Microsoft 365.

4. Hands-on experience with Active Directory and user account administration.

5. Working knowledge of TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and VPN troubleshooting.

6. Experience using ITSM/ticketing platforms such as ServiceNow, Zendesk, Jira Service Management, or equivalent systems.

7. Familiarity with Microsoft Intune, SCCM/MECM, or other endpoint management platforms.

8. Understanding of incident management, service requests, escalation procedures, and SLA requirements.

9. Good written and verbal English communication skills.

10. Strong customer service, analytical, problem-solving, and documentation skills.

Preferred Qualifications

• Experience with Microsoft Intune, SCCM, Windows Autopilot, Entra ID, Microsoft Defender, BitLocker, and Group Policy.

• Experience supporting enterprise, manufacturing, Oil & Gas, EPC, shipyard, or other industrial environments.

• Familiarity with Cisco networking, VoIP/CUCM, VDI/Citrix, network monitoring, and cybersecurity tools.

• Basic knowledge of PowerShell.