IT Service Desk Analyst
Summary
First point of contact for IT support at a mechanical and fire services contractor, providing L1/L2 support across the office, project sites and field teams. Day-to-day involves troubleshooting Windows and Microsoft 365 issues, managing devices and user accounts, and administering the Microsoft stack (Entra ID, Intune, M365 apps).
Entire is a Tier 1 subcontractor delivering Mechanical and Fire Services, Prefab and Service & Maintenance across some of Australia's largest and most technically challenging projects.
With over 40 years in the industry and a growing workforce, we're continuing to invest in our people, technology and systems to support our operations.
We're looking for a proactive and customer-focused IT Service Desk Analyst to join our newly established in-house IT team.
This is a great opportunity for someone with a strong technical background who enjoys solving problems, supporting people and wants to develop their skills in a growing business.
The Role
Based at our South Melbourne office and reporting to the IT Manager, you'll be the first point of contact for IT support across our office, project sites and field service teams.
You'll provide Level 1 and Level 2 technical support, working closely with our IT Systems Engineer to resolve more complex issues and improve the way IT services are delivered across Entire.
This is a hands-on role that combines day-to-day troubleshooting, user support, device management and systems administration.
Key responsibilities include:
Providing Level 1 and Level 2 IT support via In person, phone, email and Microsoft Teams
Troubleshooting hardware, software, network and connectivity issues
Managing IT support tickets, prioritising requests and ensuring timely resolution
Configure, deployment and maintenance of laptops, desktops, mobile devices and user accounts
Supporting Microsoft 365 stack, including Outlook, Excel, Teams, SharePoint and OneDrive
Managing user access, permissions and accounts through Microsoft Entra ID
Assisting with device management through Microsoft Intune
Supporting IT onboarding and offboarding for employees
Escalating complex technical issues and working with the IT Systems Engineer to resolve them
Maintaining IT documentation, asset registers and support procedures
Supporting IT security practices and identifying opportunities to improve systems and processes
About You
We're looking for someone who is approachable, organised and enjoys helping people, with the technical skills to confidently manage day-to-day IT support.
To be successful in this role, you'll have:
Minimum 2 years' experience in an IT service desk or technical support role
Strong troubleshooting skills across Windows 10/11 and Microsoft 365
Experience with Microsoft Entra ID (or Active Directory), user administration and MFA
Experience using IT ticketing and service management systems
Sound understanding of basic networking, including Wi-Fi, VPN, DNS and DHCP
Excellent communication skills and the ability to explain technical issues to non-technical users
A proactive, practical approach to problem-solving
Strong organisational skills and the ability to manage competing priorities
A positive attitude and willingness to learn and develop
A current driver's licence and willingness to occasionally travel to project sites
Experience with Microsoft Intune, Azure Virtual Desktop, PowerShell or IT support within the construction or engineering industry would be highly regarded but is not essential.
Why Join Entire?
Join an established and growing business with over 40 years of industry experience
Be part of a newly established in-house IT team with the opportunity to help shape how IT support is delivered
Work with modern Microsoft cloud technologies and systems
Opportunities for professional development, training and industry certifications
Supportive team environment with exposure to a broad range of IT systems and projects
Competitive salary package based on skills and experience
South Melbourne office location
Monthly morning teas and team meets
6 wellbeing days a year on us
Apply Now
If you're a motivated IT professional looking for your next opportunity and want to be part of a growing business, we'd love to hear from you.
Note: To be eligible to apply for this position you must be an Australian resident or have an appropriate Australian work visa.
Entire is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage applications from female, mature age, veterans and indigenous applicants.