IT Service Desk Analyst - Entry | OJT Provided** | Up to $2600**
Summary
Entry-level IT service desk analyst taking user calls and providing first- and second-level support for desktop, LAN/WAN, centralized infrastructure, and voice services, plus user account administration. Core stack: Windows OS, Active Directory, MS Outlook, and mobile devices, with on-the-job training provided.
Responsibilities:
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
Be available to take calls.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve technical problems.
Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
Coordination for employee user account administration, activation, changes, and terminations.
Receive and answer all users' IT service request calls.
Requirement:
Min Nitec in any disciplines.
With few months of IT technical support exposure or call centre is a plus
Strong communication and customer service skills.
Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
Entry or Junior level available