IT Service Desk Analyst – EUC & VDI Support
Senior EUC / Service Desk
Support Analyst (VDI, VMware, Active Directory, French Support)
Role Description
This role requires strong
expertise in End-User Computing (EUC), technical support, hardware/software
troubleshooting, VDI environments, and customer-facing communication. The
individual must be able to support desktops, laptops, network connectivity, VPN,
Active Directory, and remote desktop tools while maintaining high end-user
satisfaction. Canadian French language support is required.
Must-Have Skills
- Strong knowledge of End-User Computing devices
(Laptops, Desktops, VDI)
- Ability to provide technical support over the phone
- Excellent oral and written communication skills
- Hands-on experience resolving
infrastructure-related customer issues
- Ability to support network connectivity, PCs, and
VPN issues
- Experience with Remote Desktop Client software
- Ability to resolve issues or provide effective
workarounds
- Ability to anticipate customer needs and
proactively identify solutions
- High enthusiasm and commitment to end-user
satisfaction
- Strong interpersonal and communication skills
- Experience troubleshooting hardware issues for
desktops and laptops
- Experience with Active Directory and desktop
engineering
- Hands-on experience with VMware and VDI
troubleshooting
- Ability to support Canadian French (24x7)
Good-to-Have Skills
- Ability to think creatively and propose solutions
- Knowledge of ServiceNow ticketing
- Microsoft certification
Primary Skill Category
IT IS – Service Desk
Experience Required
6–8 Years